Booking & Deposits

A credit card is required to book any appointment. New clients booking online pay a deposit at the time of booking. The deposit is a percentage of the service price that varies by service, and the exact amount is shown before you confirm your booking. Your deposit is applied to the cost of your service.

Cancel/Reschedule Policy

As a courtesy to our providers and clients, we require at least 48 hours’ notice to cancel or reschedule an appointment. You can cancel by phone or text at 919.488.4444, by email, or through the link in your booking confirmation. Messages sent through social media are not accepted as cancellations.

• 48 or more hours’ notice: No charge. Any deposit is refunded or moved to your new appointment.
• Less than 48 hours’ notice: A fee of 50% of the service price (maximum $150) is charged to your stored payment method. Any deposit paid counts toward this fee.
• No-call/no-show: The full price of the service (maximum $250) is charged to your stored payment method. Any deposit paid counts toward this fee. Repeated no-shows may require prepayment for future bookings or result in dismissal from the practice.

Late Arrivals

Please arrive on time. If you are more than 15 minutes late, we may need to shorten your treatment or reschedule it. If your appointment must be rescheduled, the late-cancellation fee applies.

One-Time Courtesy

Once per calendar year, at management’s discretion, we may convert a late-cancellation fee into a credit on your Fab account, to be used within 90 days. This courtesy does not apply to no-shows.